Last updated: 23June26
Triangle Mechanical Services, Inc. (“Triangle,” “we,” “us”) respects your privacy. This policy explains what information we collect, how we use it, how we handle SMS consent, and your choices. By using our website or services, you agree to this policy.
Information we collect
We collect information you give us directly, including your name, phone number, email address, service address, and details about the service you need. We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, and pages viewed.
How we collect it
We collect information when you fill out a form on our website, book an appointment, call or text us, or otherwise contact us. We collect SMS consent when you check a consent box on one of our forms or give verbal consent during a phone call.
How we use your information
We use your information to schedule and perform service, respond to your inquiries, send appointment confirmations and service updates, request reviews, send seasonal reminders and offers (only with your consent), and improve our services.
SMS / text messaging program
If you opt in, we send text messages from Triangle Mechanical Services, Inc. You provide consent by checking an optional, unchecked consent box on our website contact form, our online booking form, or a post-service form completed by our office, or by giving verbal consent during a phone call.
There are two types of messages, and consent is collected separately for each:
- Transactional messages: appointment confirmations, service updates, dispatch notifications, and review requests related to work we perform for you.
- Marketing messages: seasonal service reminders, promotions, and offers. These require separate express consent.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. Opting in to SMS is never a condition of purchasing any product or service.
We do not share your SMS consent or phone number
Mobile information and SMS consent are not shared with or sold to third parties or affiliates for their marketing or promotional purposes. No information collected as part of the SMS consent process will be shared with third parties. We share information only with the service providers that help us deliver the messages (such as our messaging platform), and only as needed to provide the service.
How we share other information
We do not sell your personal information. We share information only with service providers who help us run our business (such as our website host, scheduling software, and messaging platform), and when required by law.
Your choices
You can opt out of text messages at any time by replying STOP. You can opt out of marketing emails using the unsubscribe link. To ask what information we have, or to request deletion, contact us using the information below.
Contact us
Triangle Mechanical Services, Inc.
425 Pleasant St, Suite 22, Fall River, MA 02721
(508) 501-7424